Trust & Safety

Building a safe and trusted community for all Comerzio Services users

Identity Verification

We take identity verification seriously to ensure trust and safety within our marketplace.

Verification Process:

Service providers must verify their identity to receive reviews and ratings
Verification includes email confirmation and phone number validation
Additional document verification may be required for certain service categories
Verified users receive a verification badge on their profile
Re-verification may be required periodically to maintain account status

Note: Verification is required to build trust in our community. Unverified users can browse and contact providers, but cannot post services or leave reviews.

Review System

Our review system is designed to maintain authenticity and help users make informed decisions.

Review Guidelines:

Verified Users Only: Only verified users who have completed a transaction can leave reviews
Honest Feedback: Reviews must be based on actual experiences with the service
No Manipulation: Fake reviews, review swapping, or incentivized reviews are strictly prohibited
Permanent: Reviews cannot be edited or deleted once submitted
Provider Response: Service providers can respond to reviews to address concerns

We monitor reviews for authenticity and compliance with our guidelines. Suspicious reviews are investigated and may be removed.

Reporting Inappropriate Listings

Help us maintain a safe marketplace by reporting listings or behavior that violates our policies.

Report if you see:

Illegal services or activities
Fraudulent or deceptive listings
Inappropriate or offensive content
Spam or duplicate listings
Violations of intellectual property rights
Services prohibited by Swiss law

How to Report:

Click the "Report" button on any listing or user profile, or contact our safety team directly at safety@commerzio.online

All reports are reviewed within 24-48 hours. Your report will remain confidential.

Reports against you & appeals

If you've been reported, you can view reports involving your account and submit eligible appeals.

Open Reports & Appeals

User Guidelines & Community Standards

Our community thrives when everyone follows these guidelines:

For All Users:

Be respectful and professional
Communicate clearly and honestly
Protect your personal information
Report suspicious activity
Follow Swiss laws and regulations

For Service Providers:

Provide accurate service descriptions
Honor quoted prices in CHF
Deliver services as promised
Maintain required licenses and insurance
Respond to inquiries promptly

Warning: Violation of our community standards may result in listing removal, account suspension, or permanent ban from the platform.

Dispute Resolution

If you experience a dispute with another user, we have a structured 3-phase resolution process designed for speed (max 14 days) and fairness.

Phase 1: Direct Negotiation (Max 7 Days)

How to start: Click "Report Issue" on any completed booking before payment is released.

Describe the problem and upload evidence (required)
Communicate directly with the other party via chat
Vendors can propose alternative times or discounts
Maximum 3 counter-proposals per party
48-hour response window per proposal

Phase 2: AI-Mediated Negotiation (Max 7 Days)

Upload evidence (photos, screenshots, documents)
AI analyzes evidence, descriptions, and behavior patterns
AI proposes tailored resolution options based on analysis
Both parties can accept an option or counter-propose
If both accept the same option, dispute is resolved

Phase 3: Final Resolution

AI provides a final platform decision for escrow distribution (after a short review period)
Either party may accept earlier to execute immediately; otherwise it executes automatically
If you still disagree after execution, you can seek resolution outside the platform for any remaining amounts

Important: Platform decisions apply to how escrow funds are distributed under our Terms (not a court judgment). The dispute process is automated and experimental.

Contact Our Safety Team

We're committed to maintaining a safe and trusted marketplace

For safety concerns or reporting violations (not disputes - disputes follow the 3-phase process above), contact our safety team:contact our safety team:

Email: safety@commerzio.online

Note: Disputes are resolved through our 3-phase system (max 14 days). This team is for reporting platform violations and safety concerns only.

Emergency situations should be reported to local authorities immediately.