Privacy Policy

1. Introduction

Comerzio Services AG ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our marketplace platform ("Platform").

This Privacy Policy complies with the Swiss Federal Act on Data Protection (Bundesgesetz über den Datenschutz, "DSG") and applicable Swiss data protection regulations.

2. Data Controller

3. Data We Collect

3.1 Information You Provide

• Account: Name, email, password, phone number
• Profile: Picture, bio, location, credentials
• Services: Description, pricing (CHF), availability
• Communications: Messages, reviews, ratings
• Verification: ID documents, professional licenses

3.2 Automatically Collected

• Device: IP address, browser, OS, identifiers
• Usage: Pages viewed, time spent, search queries
• Location: Approximate location (with consent)
• Cookies: Session, preference, analytics cookies

4. How We Use Your Data

• Create and manage your account
• Process and display service listings
• Facilitate communication between users
• Process escrow payments (in CHF)
• Verify user identities and prevent fraud
• Improve platform features and experience
• Send transactional notifications
• Comply with Swiss legal obligations

5. Data Retention

• Account Data: 1 year after account closure
• Service Listings: 2 years after expiration
• Reviews: Retained indefinitely for integrity
• Communications: 1 year after last message
• Transaction Records: 10 years (Swiss tax law)

6. Your Rights Under Swiss DSG

• Access: Request a copy of your data
• Correction: Update inaccurate data
• Deletion: Request data deletion
• Portability: Export in machine-readable format
• Object: Object to certain processing

To exercise your rights, contact: privacy@commerzio.online

7. Cookies

• Essential: Required for platform function
• Performance: Analytics and improvements
• Functionality: Preferences and settings
• Marketing: With your consent only

You can control cookies through your browser settings or our cookie preferences.

8. Location Privacy

We take special care to protect service provider location information:

8.1 Approximate Location Display

• Service listings display an approximate location only (within 200-500 meters of the actual address)
• Map markers are intentionally offset to protect provider privacy
• The displayed area indicates the general neighborhood, not the exact address
• Static map images use the same privacy offset for consistency

8.2 Exact Location Sharing

• Exact addresses are shared only after booking confirmation
• Both parties must have a confirmed booking before address exchange
• Providers can choose to offer mobile/on-location services without sharing a fixed address
• Address information in bookings is encrypted and access-controlled

8.3 Your Location Controls

• You can disable location sharing entirely and use text-based location descriptions
• Browser geolocation is only used with your explicit consent for search functionality
• Saved location preferences are stored locally and can be cleared at any time

9. Supervisory Authority

You have the right to lodge a complaint with: